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Cancellations

Registration Canceled By Participant Prior to Beginning of an Activity

To cancel an activity registration, please contact the Heartland AEA Professional Development Department at (800) 255-0405 ext. 14701. Two options are available: (1) the registration fee will be refunded to you, minus a $10.00 cancellation fee, or (2) the registration fee may be transferred to another activity. Additional fees due for a new activity must be received before the registration will be transferred. Fee differences owed by Heartland AEA will be refunded to the payer.

Activities Canceled By Heartland AEA

Occasionally Heartland AEA finds it necessary to cancel an activity. Registered participants will be notified immediately and the full registration fee will be refunded to the payer.

Requests to Drop An Activity

If, after attending the first class, a participant decides to drop the activity, he or she must contact Heartland AEA Professional Development at (800) 255-0405 ext. 14701. If Heartland AEA is notified of the drop prior to the end of the activity, two options are available: (1) the registration fee will be refunded to you, minus a $10.00 cancellation fee, or (2) the registration fee may be transferred to another activity. Additional fees due for a new activity must be received before the registration will be transferred. Fee differences owed by Heartland AEA will be refunded to the payer. If notification to drop is not made prior to the end of the activity, the registration will be treated as non-attendance and the registration fee will be forfeited.

Non-Attendance of an Activity

If, prior to the end of the activity, the Professional Development Department is not notified of the intent to drop the activity, the registration fee will be forfeited. It is not the policy of Professional Development to issue refunds to non-attending students since other potential students on the class waiting list have been denied the opportunity to enroll.

Waiting List

If you are on the waiting list for an activity and are not notified that a space is available, a full refund will automatically be issued after the activity is completed. Prior to the end of the activity, two options are available: (1) a full refund of any fees paid may be requested or (2) the registration fee may be transferred to another activity. Additional fees due for a new activity must be received before the registration will be transferred. Fee differences owed by Heartland AEA will be refunded to the payer.

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